Terms of Use

Version 1.3 · Last updated 11 October 2026

1. About these terms

These terms apply to the Science of Compliance app and website (the “Service”), provided by LCS Project Solutions Ltd, trading as Science of Compliance (“we”, “us”). LCS Project Solutions Ltd is registered in England and Wales, company number 14527954, with its registered office at 33 Corsair Drive, Dibden, Southampton, Hampshire, SO45 5UF. Contact us at support@scienceofcompliance.co.uk.

They form an agreement between us and the business that creates a company account (the “Customer”). Each person who uses the Service under a company account (a “User”) must also follow them. By creating a company account, or by accepting an invitation, you agree to these terms. If you agree on behalf of a business, you confirm you are authorised to do so.

The Service is for business use only. Our Privacy Policy explains how we handle personal information.

2. The Service

The Service lets health and safety consultants record site inspections, have recordings transcribed, prepare AI draft reports, edit and approve them, produce Word reports, and store and share them with their team.

We may add, change or remove features. Section 3 explains the free trial and fees.

3. Free trial, fees and payment

• Who can subscribe: the Service is designed around UK health and safety law and is available to businesses based in the United Kingdom only.
• Free trial: a new company account has a free trial of 14 days or 5 AI draft reports, whichever comes first. No card is needed for the trial.
• Subscription: after the trial, the Customer needs a paid subscription to keep creating new reports. Reports already created can still be viewed and downloaded.
• Price: the subscription is charged per User at the price shown on the Billing page when the Customer subscribes, monthly or yearly in advance. Prices exclude VAT, which is added at the current rate.
• Founding customer prices: founding prices are offered to our first 25 customer companies. A founding price applies for the first 3 months of the subscription. After that our standard price, shown on the Billing page when the Customer subscribes, applies automatically from the next payment (for a yearly subscription, from the next yearly renewal).
• Price changes: we will give at least 30 days’ notice by email before any price change, which takes effect from the next renewal.
• Adding or removing Users: the number of Users charged always matches the staff in the Customer’s company account, and updates automatically when staff are added or removed. Added Users are charged for the rest of the current period on the next invoice, and removed Users are credited against future invoices.
• Payment: payments are taken by our payment provider, Stripe. The Customer authorises us to take each renewal payment. We do not see or store card details.
• Late payment: if a payment fails, we will tell the Customer’s administrators. If it is still unpaid 14 days after it was due, we may stop new reports being created until it is paid. We will not delete data because of late payment without first giving notice.
• Cancelling: the Customer can cancel at any time from the Billing page. The subscription ends at the end of the period already paid for, and there are no refunds for part periods, unless the law requires otherwise.
• Fair use: the subscription includes up to 40 AI draft reports per User per month. If a Customer regularly needs more, we will contact them to agree a suitable arrangement.
• Invoices: VAT invoices are available from the Billing page.

4. Accounts

• The administrator who creates the company account is responsible for inviting staff, setting their roles and removing access for people who leave.
• Users must be 18 or over, keep their password confidential and not share their account.
• Tell us straight away at support@scienceofcompliance.co.uk if you think an account has been used without permission.
• The Customer is responsible for everything done under its company account.

5. Professional responsibility and AI drafts

• AI drafts are prepared automatically from recordings and may contain errors or omissions. Every report must be reviewed, corrected and approved by a competent person before it is issued or relied on.
• The Service is a reporting tool. It does not provide health and safety advice or legal advice, and it does not replace the professional judgement of the consultant.
• The Customer remains responsible for its inspections, its findings and recommendations, the competence of its staff, and its own compliance with health and safety law.
• Only administrators can issue reports. Once issued, a report is locked.

6. Your content

• The Customer owns the reports, photos, recordings, transcripts, logos and other content it puts into or creates with the Service (“Customer Content”).
• The Customer gives us permission to host, process and copy Customer Content only as needed to provide, secure and support the Service.
• The Customer is responsible for having the right to collect and upload Customer Content. This includes telling people on site that photos and recordings are being taken, as its own privacy notice requires.
• Keep personal information in reports to what is needed. For example, incident comments should not name injured people or describe their health unless this is necessary.
• Keep your own copies of issued reports. Word reports can be downloaded from the website at any time.

7. Acceptable use

You must not:

• use the Service for anything unlawful, or upload content you have no right to use;
• try to access another company’s data, or get around security or access controls;
• copy, reverse engineer or resell the Service, or use it to build a competing product;
• upload malicious code, or overload or disrupt the Service.

8. Availability and support

We aim to keep the Service available and working well, but we do not guarantee it will always be available or free of faults. The app keeps reports on the phone and uploads them when a connection is available. We may need to carry out maintenance, and will try to give notice of planned downtime. Support is provided by email.

9. Our intellectual property

We own the Service, including the software, report templates and design, apart from Customer Content. You may use the Service only as these terms allow. If you send us feedback or suggestions, we may use them without any obligation to you.

10. Suspension and closing an account

• A User can delete their own account in the app at any time. Reports they prepared stay with their company.
• The Customer can close its company account at any time by emailing us. We will make its reports available to download for 30 days, and delete its data within 90 days of closure, unless the law requires us to keep it.
• We may suspend or close an account if these terms are seriously breached, or to protect the Service or other customers. Where it is reasonable to do so, we will give notice first.

11. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
• We are not liable for loss of profit, revenue, business or goodwill, or for any indirect or consequential loss.
• We are not liable for the content of reports, for decisions made on site, or for reliance on an AI draft that has not been reviewed and approved by a competent person.
• Our total liability under or in connection with these terms in any 12-month period is limited to the greater of £100 and the fees the Customer paid us in that period.

12. Confidentiality

We will keep Customer Content confidential and only disclose it as these terms and our Privacy Policy allow, or where the law requires.

13. Data processing terms

This section forms the data processing agreement required by Article 28 of the UK GDPR. For Customer Content, the Customer is the controller and we are the processor.

• Subject matter and duration: providing the Service, for as long as the company account is open and until its data is deleted.
• Nature and purpose: storing, transcribing, drafting, editing, generating and sharing site inspection and compliance reports.
• Types of personal data: names, job roles and contact details of people recorded in reports, photos that may show people, voice recordings and transcripts, and incident information.
• Categories of people: the Customer’s staff, its clients’ staff, and contractors and operatives on site.

We will:

• process Customer Content only on the Customer’s documented instructions, which are these terms and the Customer’s use of the Service, unless the law requires otherwise;
• make sure anyone who processes it is bound by confidentiality;
• keep appropriate technical and organisational security measures, as described in our Privacy Policy;
• use only the sub-processors listed in our Privacy Policy, under written terms that protect the data to the same standard. We will give at least 30 days’ notice by email of any new sub-processor, and the Customer may object by closing its account;
• help the Customer respond to requests from individuals, and with security, breach notification and data protection impact assessments;
• tell the Customer without undue delay, and in any case within 48 hours, after becoming aware of a personal data breach affecting Customer Content;
• at the end of the Service, delete or return Customer Content as the Customer chooses, unless the law requires us to keep it;
• make available the information needed to show we meet these obligations, and allow reasonable audits on reasonable notice.

14. Changes to these terms

We may update these terms. We will email company administrators at least 30 days before any significant change takes effect. Continuing to use the Service after that date means you accept the updated terms.

15. General

• These terms and our Privacy Policy are the whole agreement between us about the Service.
• If any part of these terms cannot be enforced, the rest still applies.
• No one other than the Customer and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
• These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact: support@scienceofcompliance.co.uk

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